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  1. Online Booking - Waiting List and Upgrade Desktop Wait List

    Clients booking online should have the ability to book into a waiting list if their stylist isn't available. Staff in salon should have better options in the wait list like auto booking in and more flexible times in the waiting list, not just for a specific time slot.

    984 votes

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    Under Review  ·  138 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Phorest Pay - Deposits for certain clients / appointments

    I find it difficult to get my staff to remember to take deposits. It’s very hard to remember “problem clients” and the flash up to say the client has missed appointments is not very effective. What would be good would be to add a feature that automatically takes you to the deposit screen when booking certain appointments. For example - new clients, selected “problem clients” or certain treatments (long ones ect). A pop up to the deposit screen to ensure deposits are taken, not allowing the treatment to be booked without would be good

    514 votes

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    48 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    We have an exciting update for you on this! This is now live for clients in Europe, United Kingdom, and Australia. You can now charge clients a deposit when they book online, helping to cut down on no-shows and boost your cash flow. Set smarter deposits by charging extra for new clients or clients with a history of no-shows.

    To find out more and set this up in your system go to your Settings > Online Settings > Online Deposits. Here you can begin the setup and you will also find a how-to-guide. You can also contact your Business Adviser if you have any future questions.

    Please note that no show protection is not currently available with variable deposits however this will be ready in June.

    Next up in our plans for Phorest Pay will be the ability to charge the balance of appointments using stored credit cards…

  3. A "Did Not Show" counter or button.

    Spoke to Rachel for training. Suggested a (Did Not Show) counter or (Did Not Show) button, similar to the break button. Reason being is that there are many naughty customers who doesn't show up where within that time we lose a time slot. So it would be lovely to have a counter or a did not show button. Would help us a lot for future bookings to take an individual seriously or not.

    Fullstopaesthetics.

    442 votes

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    9 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Notify Salon when an SMS notification has "Failed"

    When a Client's SMS Appointment Notification has "FAILED" to send please provide the salon with an update so we know our Clients are not receiving their notifications. That way we can rectify the problem BEFORE a missed appointment. Thank you.

    422 votes

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    13 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. Book Now button on Google Business

    Reserve with Google is a new service where you can book an appointment directly from your google search. There is no need to go to a specific app or website. You just start booking directly from your search. Other salon software have had great success partnering up with Reserve with google and I was hoping Phorest would be able to provide the same service. I have attached pictures of what it looks like. Thank you

    418 votes

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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Changing appointments in pay screen to reflect on the appointment calendar

    A guest may be booked in for a particular service, but when they arrive at the salon they may have a different service performed. Currently, we have to change the appointment in the appointment book screen to reflect the changes (upgrades/changes/downgrades) before we can pay the appointment. Could we please have the ability to make the changes in the pay screen, and in turn this then update the appointment book to reflect what has actually been charged for. If the stylists forget to change the appointment before paying we get left with appointments that are checked in but never appearing…

    387 votes

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    22 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have a +4 or +2 weeks button on the appointment screen

    I feel there should be a two week or at least 4 week button for rebooking . 6 weeks is too far out .

    358 votes

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    28 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Phorest Go - Month Calendar View

    Phorest Go App-Please provide access to month view. I now close app to look at my calendar then re-open app and toggle 6 times to book.

    I would like to not have to close app to look at a month calendar and then re open app and toggle to the appropriate date to book my client.

    358 votes

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    42 comments  ·  Phorest Go & Consultation App  ·  Flag idea as inappropriate…  ·  Admin →
  9. Salon Branded App - Push Notifications For Clients

    Ability to send push notifications to our branded app users. This will alert users on their phone when you want to send them a marketing message and let them drop straight into your app to make a booking!

    347 votes

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    Under Review  ·  26 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reviews & Reputation - Reply to Phorest Reviews Through Phorest

    Would be great to reply to clients, and to say thank you for the feedback as well as reply to poor reviews directly to solve the issue.

    341 votes

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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Marketing - Six week marketing calendar where we can plan campaigns to run automatically

    In the marketing area there would be a 6 week calendar where we could add in campaigns to be sent across the six weeks including SMS and Email for different types of campaigns, so we can set up our marketing once and not have to worry about it again till 6 weeks later.

    318 votes

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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Online Booking - Limit Staff Choices For New Clients

    For a therapist who already has a full client list and does not wish to get any new clients, to block new clients from booking in with her online yet allow her existing clients to book online. This would allow new therapists whos client list has room to fill up.

    300 votes

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    32 comments  ·  Phorest Go & Consultation App  ·  Flag idea as inappropriate…  ·  Admin →
  13. Phorest Pay - Flag No-Show And Cancel Clients To Take A Deposit

    If you go into a clients file it shows a client that cancels or doesn't show. This should flag up when the client calls to book so a deposit can be asked for

    282 votes

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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks,

    Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.

    This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.

    Big things are coming this year!

    Paddy

  14. Option to flag appointments with important notes/reminders

    There should be away that we can flag an appointment on the book (make it red) for important notes, reminders or if they have a habit of being late or not showing up to their appointments. This can also be combined for Birthday reminders.

    What I do now is before their appointment time I make a break time before and write my notes there.

    I was thinking maybe having an option to flag the appointment and make it Red so on the appointment book it stands out when looking at it

    264 votes

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    12 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Phorest Desktop - Patch Tests for Different Services & Reminders

    Have different patch tests for different services as different services/categories might require additional patch tests.

    Also reminders to action patch tests that are failed/pending to keep us on top of legal requirements

    249 votes

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    30 comments  ·  Consultation Forms  ·  Flag idea as inappropriate…  ·  Admin →
  16. Appointments - Display Gift Voucher Balance On Pay Screen

    It would be helpful to have a gift card balance indicator on the pay screen similar to the account/course/treatcard buttons that are currently displayed. It would aid in a better clients experience.

    235 votes

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    8 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Notes/Tasks On Staff & Columns

    Feature to allow us to leave notes for the team / individuals

    • Banner note for all team on appointment screen
    • Individual notes for team members only visible when they log in
    225 votes

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    85 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Marketing - Auto Group Clients for Better Targeting (High spenders, overdue, regulars, low spenders etc)

    When sending an email or SMS campaign, it would be great if we didn't have to mess around with complicated filters. We should be able to pick from pre-set filters for clients like high spenders or low spenders, people who've had this type of facial or regular hair colour or even people due in for certain services or people who tend to book on a Monday.

    If Phorest figured these groups out before hand then sending campaigns would be much easier!

    209 votes

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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Phorest Pay - Payment & Deposit Solution

    An Integrated payment & deposit solution would allow us to take credit card reservations to cut down on no shows. Would also help with cashing up and speeding up reports

    207 votes

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    81 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks,

    Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.

    This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.

    Big things are coming this year!

    Paddy

  20. Make changes to the bill and save this until they are ready to pay

    Add products/services to the bill and save this until they are ready to pay. Having to add services and retail again every time you are done with a ticket (not checked out) - can we have the ability to save changes.

    203 votes

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    26 comments  ·  Phorest Go & Consultation App  ·  Flag idea as inappropriate…  ·  Admin →
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