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  1. Online Booking - Waiting List and Upgrade Desktop Wait List

    Clients booking online should have the ability to book into a waiting list if their stylist isn't available. Staff in salon should have better options in the wait list like auto booking in and more flexible times in the waiting list, not just for a specific time slot.

    992 votes

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    Under Review  ·  142 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  2. Phorest Pay - Deposits for certain clients / appointments

    I find it difficult to get my staff to remember to take deposits. It’s very hard to remember “problem clients” and the flash up to say the client has missed appointments is not very effective. What would be good would be to add a feature that automatically takes you to the deposit screen when booking certain appointments. For example - new clients, selected “problem clients” or certain treatments (long ones ect). A pop up to the deposit screen to ensure deposits are taken, not allowing the treatment to be booked without would be good

    517 votes

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    49 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    We have an exciting update for you on this! This is now live for clients in Europe, United Kingdom, and Australia. You can now charge clients a deposit when they book online, helping to cut down on no-shows and boost your cash flow. Set smarter deposits by charging extra for new clients or clients with a history of no-shows.

    To find out more and set this up in your system go to your Settings > Online Settings > Online Deposits. Here you can begin the setup and you will also find a how-to-guide. You can also contact your Business Adviser if you have any future questions.

    Please note that no show protection is not currently available with variable deposits however this will be ready in June.

    Next up in our plans for Phorest Pay will be the ability to charge the balance of appointments using stored credit cards…

  3. A "Did Not Show" counter or button.

    Spoke to Rachel for training. Suggested a (Did Not Show) counter or (Did Not Show) button, similar to the break button. Reason being is that there are many naughty customers who doesn't show up where within that time we lose a time slot. So it would be lovely to have a counter or a did not show button. Would help us a lot for future bookings to take an individual seriously or not.

    Fullstopaesthetics.

    451 votes

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    10 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Notify Salon when an SMS notification has "Failed"

    When a Client's SMS Appointment Notification has "FAILED" to send please provide the salon with an update so we know our Clients are not receiving their notifications. That way we can rectify the problem BEFORE a missed appointment. Thank you.

    428 votes

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    13 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. Changing appointments in pay screen to reflect on the appointment calendar

    A guest may be booked in for a particular service, but when they arrive at the salon they may have a different service performed. Currently, we have to change the appointment in the appointment book screen to reflect the changes (upgrades/changes/downgrades) before we can pay the appointment. Could we please have the ability to make the changes in the pay screen, and in turn this then update the appointment book to reflect what has actually been charged for. If the stylists forget to change the appointment before paying we get left with appointments that are checked in but never appearing…

    393 votes

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    23 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have a +4 or +2 weeks button on the appointment screen

    I feel there should be a two week or at least 4 week button for rebooking . 6 weeks is too far out .

    361 votes

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    28 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. Phorest Pay - Flag No-Show And Cancel Clients To Take A Deposit

    If you go into a clients file it shows a client that cancels or doesn't show. This should flag up when the client calls to book so a deposit can be asked for

    286 votes

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    18 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks,

    Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.

    This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.

    Big things are coming this year!

    Paddy

  8. Option to flag appointments with important notes/reminders

    There should be away that we can flag an appointment on the book (make it red) for important notes, reminders or if they have a habit of being late or not showing up to their appointments. This can also be combined for Birthday reminders.

    What I do now is before their appointment time I make a break time before and write my notes there.

    I was thinking maybe having an option to flag the appointment and make it Red so on the appointment book it stands out when looking at it

    270 votes

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    12 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. Appointments - Display Gift Voucher Balance On Pay Screen

    It would be helpful to have a gift card balance indicator on the pay screen similar to the account/course/treatcard buttons that are currently displayed. It would aid in a better clients experience.

    240 votes

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    8 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow Notes/Tasks On Staff & Columns

    Feature to allow us to leave notes for the team / individuals

    • Banner note for all team on appointment screen
    • Individual notes for team members only visible when they log in
    227 votes

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    85 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. Phorest Pay - Payment & Deposit Solution

    An Integrated payment & deposit solution would allow us to take credit card reservations to cut down on no shows. Would also help with cashing up and speeding up reports

    209 votes

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    81 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks,

    Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.

    This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.

    Big things are coming this year!

    Paddy

  12. Allow service durations of 0 minutes

    Allowing certain, quick add on services to be set at 0 minutes so that they show up as “booked” but don’t actually take up a time frame on the appointment book.
    Example: Sally is booked for a Haircut with Stacie. Front Desk Team upgrades Sally to a treatment that typically takes Stacie 5 minutes to apply. Stacie does not need a full service block on her appointment book for the treatment but needs to know that the FD upgraded the client to a treatment cut. Most stylists in our Salon Company would rather find time/ways to accommodate an add on…

    152 votes

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    14 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improvements to Prompts / Notifications

    Improvements to Prompts / Notifications Available

    • Prompts on Appointment Creation
    • Prompts for Stock/Inventory
    • Notifications for client categories / filters
    149 votes

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    58 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  14. A report to email clients future appointments

    often clients want us to email them their future appointments. I know there is an option to print future appointments but its a waste of paper and rather more time consuming than to just be able to take a screenshot and attach it to an email.

    128 votes

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    12 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Integrations - Google Calendar & Other Calendars

    Integrate with online calendars so that staff & clients can easily see their appointments

    128 votes

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    46 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow Commission To Include Discounts

    When calculating commission the system works off the price paid by the client including any discounts.
    This means that staff get penalized for discounted vouchers and when I run a special offer.
    I'd like the option to be able to choose to include discounts or exclude them when running my commission reports

    126 votes

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    18 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. Notifications - Message Staff Member When Client Book / Cancels / Reschedules

    It would we great if we could have a notification by email to the stylist when a client cancels / reschedules (not just by the app)

    Or

    If we could have an activity list, so we can check to see all the activity of the day booked, rescheduled, cancelled

    123 votes

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    10 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Training Mode

    Having a "Training Mode", on the desktop.
    This would be great to have with New Starters or keeping other staff members up to date with the latest procedures. This way we could do some training without affecting appointments that are already booked in, and building up confidence before going onto the main desktop

    119 votes

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    2 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Stock - Stock Monitoring In Real Terms

    Under professional stock details a tick box of all the treatments that the salon offers so as you can select the treatments that the specific product is used in. This would be in the relevant mls etc. On a monthly or quarterly basis a report could be run detailing how many mls should have been used and this can be compared with a physical check done in house. This way it can be easily seen if the salon is getting as many treatments out of a product as they should be.

    119 votes

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    31 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  20. Spell Check options throughout the system

    Spell Check options throughout the system - not just in Marketing. We can't catch every spelling mistake for our online booking descriptions and I know our clients are annoyed with our typos! HA!

    118 votes

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    8 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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