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115 results found

  1. Reviews & Reputation - Reply to Phorest Reviews Through Phorest

    Would be great to reply to clients, and to say thank you for the feedback as well as reply to poor reviews directly to solve the issue.

    376 votes

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    21 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Marketing - Six week marketing calendar where we can plan campaigns to run automatically

    In the marketing area there would be a 6 week calendar where we could add in campaigns to be sent across the six weeks including SMS and Email for different types of campaigns, so we can set up our marketing once and not have to worry about it again till 6 weeks later.

    357 votes

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    10 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Marketing - Auto Group Clients for Better Targeting (High spenders, overdue, regulars, low spenders etc)

    When sending an email or SMS campaign, it would be great if we didn't have to mess around with complicated filters. We should be able to pick from pre-set filters for clients like high spenders or low spenders, people who've had this type of facial or regular hair colour or even people due in for certain services or people who tend to book on a Monday.

    If Phorest figured these groups out before hand then sending campaigns would be much easier!

    222 votes

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    22 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Marketing - Customize Email Receipts

    We would like to be able to customise our receipts that we email to the customer, with our logo and terms and conditions text.

    94 votes

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    18 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Post client reviews directly to business Instagram page

    post a client review directly to the business instagram page
    Dublin Skin and Laser Clinic

    89 votes

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    7 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Marketing - Two Way Communications With Clients

    Allow clients to respond to messages and give salon staff the ability to respond too. More like having a conversation than sending alerts.

    87 votes

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    24 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Allow salons to put their own treatcard terms and conditions for client rewards

    Allow salons to put their own treatcard terms and conditions for client reward treatments. This will enable the salon to have restrictions on when the clients can redeem their points. Currently clients can redeem their points at any time or day on the app where as we would like to restrict them to certain days and hours of the week.

    77 votes

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    5 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Marketing - Discount Coupon/Code System

    A coupon system where a discount coupon can be generated to give % or amount in discount.
    The discount code can be brought to the salon upon the visit OR be applied directly on client side when an online booking is made.
    The coupon can be limited by how many times it can be used: Per coupon and/or Per client.

    Perfect to use for all type of marketing, in newspaper, magazines, social media etc. The statistic system for the discount coupons make it very easy to track what kind of marketing that gives the best ROI.

    75 votes

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    12 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Marketing - Late Availability Campaigns

    Ability to send targeted campaigns to people likely to book when we get some late availability in the salon. One tap booking too to take the slot.

    72 votes

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  10. Staff notified when they receive a review

    It would be great if the stylists received a push notification when their clients leave them good reviews. It’s always a great motivator for them to hear that positivity!

    70 votes

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    3 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Reviews & Reputation - More Frequency Options For Review Messages

    At the moment the only options are never, every appt, max once per month, first appt. It would be good to have the option of once per six months or where we can chose per x appointments or x services.

    Would also be great to have an option when the client is with a new/different staff member

    69 votes

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    25 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Ability to resend an appointment confirmation, reminder, review

    It would be great to send a second appointment reminder when the guest has not confirmed. EX: afternoon/eve prior to appointment to be able to cllck a button to RESEND reminder.

    51 votes

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    9 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Product Reconnect

    A product ReConnect, we have a Services ReConnect, but for those of us salons that sell retail, a Product Reconnect could help revenue and overall business. Show our clients we are up-to-date on their needs and allow them to purchase ahead of time online so their products are ready in-store at their next reservation or appointment.

    44 votes

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    3 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Send newsletters to our social media pages too via a link like Mail Chimp does

    I previously used Mail Chimp to send my patients newsletters, these can be automatically posted onto Facebook if you wish, it would be great if Phorest could do this too, then we can target potential new patients that aren't on our mailing list

    44 votes

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    4 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Don't Send Second Reminder If Appointment Confirmed

    If a client gets a reminder and confirms the appointment then don't send another reminder to them as they've already confirmed attendance

    34 votes

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  16. Ability to edit SMS confirmation

    Please allow us to edit what the confirmation text says.

    OR please remove the link to amend an appointment.

    24 votes

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    Under Review  ·  9 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Retargeting for cancelled appointments

    I would like to be able to retarget new clients when they cancel an appointment. For example a new client books a consultation for a treatment but cancels it with plenty of notice and says he/she will call to rebook.
    It would be great to be able to add them to some sort of reminder list, that tells you what they wanted to book originally and prompts the reception team after a week if they haven’t heard from the client. This might also be for an existing client who books a new treatment and then cancels.

    The reminder could be…

    20 votes

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    1 comment  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Marketing - SMS opt-out report

    We would like to have a report that shows how many people clicked on the opt-out or unsubscribe link from a SMS that was received. This will help to understand if people are really interested in receiving the SMS or not

    20 votes

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  19. Email staff reviews to staff member

    Staff need to see their reviews and aside from logging into the company email address they can’t see them.
    It would be great if the reviews also got sent directly to the staff member who received the review. It could be optional for the manager to turn this setting on. It’s important for staff to get good and bad feedback from clients.

    19 votes

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  20. Marketing - Email Capture Widget For Websites Etc

    At present we have to use mail chimp or other external widgets to capture our clients and potential clients details when they are on our website. Phorest should have this facility given that this is where our client database lives and we use Phorest to send marketing emails and txts to clients. This would make our lives easier instead of having to contact Phorest to transfer or to do it manually. This is a simple solution that should be easy to implement and would make a huge difference for us. If Phorest is our main database, then we need to…

    19 votes

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