We would like to see a client came have specific time for specific service saved to their Client Card. This way when they book for a specific service through the Desktop App, Phorest Go or Online the timing is updated in the booking.

Example:
- Client comes in for a Blowdry service but needs 15 minutes extra due to the amount of hair the client has. In the Client Card we could select the service and the assigned time needed. This way the client is always booked for the correct time regardless of what method is used to book the appointment.

Inside the Client Card I would like to see a section added to allow the Salon to place specific pricing in place for specific clients. This would default this Client specific pricing to when the client is checking out for this service(s).
Examples:
- Client comes in for a weekly Blowdry service. Client has a lot of hair which takes the Stylist longer to complete the service. Standard price is $37. We would want to charge $47 for the additional time.
- Pricing increases have gone into effect but we are keep select VIP clients on prior pricing for their haircuts.

LEAD MANAGEMENT

If a new potential client could fill out a LEAD ENQUIRY FORM which is embedded into the website. This form would collect data :- Name, Tel No, Email and Message with an option to upload an image. The form would then go into a LEAD MANAGER where reception can follow up and add notes to follow the client journey. If the client gets converted, then this could go to converted and appointment is booked. However, if not converted straight away then reception can set a reminder to follow up again, i.e in a week. If the client has still not converted then they could go onto a MARKETING database. Of course at the time of the client filling out the LEAD formnGDPR OPT in/out consent is required. I am currently paying for a separate software system (PABAU) who does this very well. Ideally we do not want 2 software systems for our clinic.

To show client, purchase date, course bought and staff member. Helpful with ad hoc incentive for specific treatment and to monitor specific treatments.

We incentivise on an ad hoc basis on sale of treatment courses. This could be because it is a new treatment and we want to monitor the launch, or to incentivise on an underperforming treatment. Course sales are important to us as they show customer loyalty. We need to know who on the team is selling courses. The report should be by staff member and show date, customer name, course type, any discount and price paid. Please could Phorest do more for beauty and Aesthetic clinics. This is a big part of our business.

In order to go fully paperless, it would be very helpful to have a button to quickly email a guest their list of upcoming appointments (it seems that from the service history tab would be the simplest way since it includes guests that are calling in just to find out when their appointment is, and can also work for guests that are checking out and want new appointments booked emailed to them if we don't have the email confirmation setting on). We had this feature in our other software and it saved us from using a significant amount of appointment cards. Also when it's emailed, a guest can usually easily add those dates to their calendar, making it super efficient on their end too.