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16 results found

  1. Online bookings - does not display original price when there is a discount

    The online booking system does not show the original price of a service when a discount or offer is available. We think it would be good to have the original price available so that it is easy to see when something is discounted for a short time. Without this - clients get confused as to why prices have 'gone up' on a treatment they had previously. This feature would avoid confusion for our customers who book online.

    2 votes

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    Under Review  ·  1 comment  ·  Online Booking  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Phorest Pay - Charge clients a custom deposit when they book online (US & Canada)

    Charge clients a custom deposit when they book online. Set smarter deposits by charging extra for new clients or clients with a history of no-shows

    20 votes

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    7 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Move the special offer category on online bookings to the top

    Moving the special offer catergory up the top will help clients see the offers and will help with the salons projected income as when booking they book the original price instead of the special offer price and then change when they come in.

    1 vote

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    Under Review  ·  0 comments  ·  Salon Branded App  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Online Booking - allow only new guest to book certain special offers

    It would be nice to set it up where you can make special offers that current guests cannot book online - special offers just for new accounts.

    2 votes

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    Under Review  ·  0 comments  ·  Salon Branded App  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Disable creating an online account for some services

    We previously used a simple form to allow our customers to book a video consultation by taking their phone number and email address only.

    The issue with the current process on Phorest is that users have to create an account with Phorest in order to proceed with the initial video consultation booking. Account creation shouldn't happen at this stage. We are happy to gather their information in order to send them confirmation/reminder email/SMS, but they shouldn't have to create an account with Phorest just yet.

    Booking a video consultation is the very first step of the customer journey so we…

    1 vote

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    Under Review  ·  1 comment  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Search bar in the marketing suite under campaigns to easily find old campaigns

    Word/Phrase Search bar in the marketing suite under campaigns to easily find old campaigns

    2 votes

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    Under Review  ·  0 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Mark which services are enabled for online booking on the services screen

    To save time and so that you can see where you have been indicate on the main service screen which services are enabled for online booking. Especially with having to enable and disable for lockdown the process is very longwinded.

    2 votes

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    Under Review  ·  0 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Restrict new clients from booking their first appointment online

    We would like all new clients to not be able to book their first appointment online. We run into a lot of clients not knowing what they need and and when the come in we don't have enough time to accommodate them.

    6 votes

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    0 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Ability to edit SMS confirmation

    Please allow us to edit what the confirmation text says.

    OR please remove the link to amend an appointment.

    24 votes

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    Under Review  ·  9 comments  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Online Booking - Limit Staff Choices For New Clients

    For a therapist who already has a full client list and does not wish to get any new clients, to block new clients from booking in with her online yet allow her existing clients to book online. This would allow new therapists whos client list has room to fill up.

    348 votes

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    46 comments  ·  Phorest Go  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi everybody,


    This is Sonja from Phorest. 


    You voted for the idea *Online Booking - Limit Staff Choices For New Clients* which is about letting new clients not book in with certain staff but limit their ability to existing clients only.


    We'd love to hear from you, about how exactly you would want Phorest to pick the right *existing* clients.


    Who would count as an existing client for a staff member?

    Is is a client who had a least one visit with this staff member in the last year for example?


    Please comment here or reply to my email address.

    I am looking forward to your feedback.

    Best regards, Sonja

  11. A way to give new clients an extra 15mins automatically

    I would like to be able to book a new client in for a cut and blow dry and it automatically assign and allow an extra 15mins consultation time for their service.

    (At the moment I would have to have two separate services)

    Rather than ourselves manually having to adjust the time or not being able to adjust for online booking.

    This could be a option that could be turned on or off, as for some salons I know it may not be helpful.

    24 votes

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    Under Review  ·  5 comments  ·  Consultation Forms  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Online Booking - Waiting List and Upgrade Desktop Wait List

    Clients booking online should have the ability to book into a waiting list if their stylist isn't available. Staff in salon should have better options in the wait list like auto booking in and more flexible times in the waiting list, not just for a specific time slot.

    1,080 votes

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    Under Review  ·  152 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Salon Branded App - Push Notifications For Clients

    Ability to send push notifications to our branded app users. This will alert users on their phone when you want to send them a marketing message and let them drop straight into your app to make a booking!

    393 votes

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    Under Review  ·  32 comments  ·  Salon Branded App  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Online Booking - Limit How Far In Advance Bookings Can Be Made

    Allow us to chose how many days/weeks/months in advance bookings can be made.

    At the moment the clients can book in anytime in advance and this makes it difficult to schedule holidays when they are requesting certain staff members.

    117 votes

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    Under Review  ·  18 comments  ·  Salon Branded App  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Online Booking - Check Gap Time Before & After

    At the moment the online booking platform will only check the time gap from the last appointment and won't check the time gap for the next appointment.

    This is creating small un-usable gaps from the end of the online booking to the start of the next appointment.

    While it would limit the availability shown online it is losing us money and we would like the option to force the gap time check on both sides of the appointment.

    43 votes

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    Under Review  ·  6 comments  ·  Salon Branded App  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Marketing - Client Reconnect Link Direct To Service/Category

    We believe it would be far more beneficial if the url in the re-connect SMS/Email directed the recipient to the specific service they are being encouraged to rebook. By directing them to the entire Booking System they are required to search for the service and this we fear is where we will lose them. If this functionality were made available it would have far reaching advantages for online booking etc. For example web visitors could be redirected at product level to the booking system. Much simplier than having to search a seond time on the booking engine!

    8 votes

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    Under Review  ·  1 comment  ·  Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →
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