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  1. Online Booking - Waiting List and Upgrade Desktop Wait List

    Clients booking online should have the ability to book into a waiting list if their stylist isn't available. Staff in salon should have better options in the wait list like auto booking in and more flexible times in the waiting list, not just for a specific time slot.

    1,047 votes

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    Under Review  ·  150 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  2. A "Did Not Show" counter or button.

    Spoke to Rachel for training. Suggested a (Did Not Show) counter or (Did Not Show) button, similar to the break button. Reason being is that there are many naughty customers who doesn't show up where within that time we lose a time slot. So it would be lovely to have a counter or a did not show button. Would help us a lot for future bookings to take an individual seriously or not.

    Fullstopaesthetics.

    475 votes

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    10 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Notify Salon when an SMS or email notification has "Failed"

    When a Client's SMS Appointment Notification has "FAILED" to send please provide the salon with an update so we know our Clients are not receiving their notifications. That way we can rectify the problem BEFORE a missed appointment. Thank you.

    458 votes

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    15 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Changing appointments in pay screen to reflect on the appointment calendar

    A guest may be booked in for a particular service, but when they arrive at the salon they may have a different service performed. Currently, we have to change the appointment in the appointment book screen to reflect the changes (upgrades/changes/downgrades) before we can pay the appointment. Could we please have the ability to make the changes in the pay screen, and in turn this then update the appointment book to reflect what has actually been charged for. If the stylists forget to change the appointment before paying we get left with appointments that are checked in but never appearing…

    431 votes

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    26 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Have a +4 or +2 weeks button on the appointment screen

    I feel there should be a two week or at least 4 week button for rebooking . 6 weeks is too far out .

    389 votes

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    29 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Phorest Pay - Flag No-Show And Cancel Clients To Take A Deposit

    If you go into a clients file it shows a client that cancels or doesn't show. This should flag up when the client calls to book so a deposit can be asked for

    300 votes

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    18 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi folks,

    Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.

    This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.

    Big things are coming this year!

    Paddy

  7. Option to flag appointments with important notes/reminders

    There should be away that we can flag an appointment on the book (make it red) for important notes, reminders or if they have a habit of being late or not showing up to their appointments. This can also be combined for Birthday reminders.

    What I do now is before their appointment time I make a break time before and write my notes there.

    I was thinking maybe having an option to flag the appointment and make it Red so on the appointment book it stands out when looking at it

    286 votes

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    14 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Appointments - Display Gift Voucher Balance On Pay Screen

    It would be helpful to have a gift card balance indicator on the pay screen similar to the account/course/treatcard buttons that are currently displayed. It would aid in a better clients experience.

    258 votes

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    8 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Allow Notes/Tasks On Staff & Columns

    Feature to allow us to leave notes for the team / individuals

    • Banner note for all team on appointment screen
    • Individual notes for team members only visible when they log in
    249 votes

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    87 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Allow service durations of 0 minutes

    Allowing certain, quick add on services to be set at 0 minutes so that they show up as “booked” but don’t actually take up a time frame on the appointment book.
    Example: Sally is booked for a Haircut with Stacie. Front Desk Team upgrades Sally to a treatment that typically takes Stacie 5 minutes to apply. Stacie does not need a full service block on her appointment book for the treatment but needs to know that the FD upgraded the client to a treatment cut. Most stylists in our Salon Company would rather find time/ways to accommodate an add on…

    162 votes

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    15 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Improvements to Prompts / Notifications

    Improvements to Prompts / Notifications Available

    • Prompts on Appointment Creation
    • Prompts for Stock/Inventory
    • Notifications for client categories / filters
    157 votes

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    60 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  12. A report to email clients future appointments

    often clients want us to email them their future appointments. I know there is an option to print future appointments but its a waste of paper and rather more time consuming than to just be able to take a screenshot and attach it to an email.

    139 votes

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    13 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Integrations - Google Calendar & Other Calendars

    Integrate with online calendars so that staff & clients can easily see their appointments

    138 votes

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    49 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Notifications - Message Staff Member When Client Book / Cancels / Reschedules

    It would we great if we could have a notification by email to the stylist when a client cancels / reschedules (not just by the app)

    Or

    If we could have an activity list, so we can check to see all the activity of the day booked, rescheduled, cancelled

    136 votes

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    12 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Allow Commission To Include Discounts

    When calculating commission the system works off the price paid by the client including any discounts. This means that staff get penalized for discounted vouchers and when I run a special offer.

    I'd like the option to be able to choose to include discounts or exclude them when running my commission reports.

    129 votes

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    18 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Security - Allow Access Settings To Individual Reports

    Allow us to grant access to particular reports/sections to our team as some of the reports are very beneficial for them to be able to generate but we don't want to grant them access to all information on the business

    128 votes

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    38 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Training Mode

    Having a "Training Mode", on the desktop.
    This would be great to have with New Starters or keeping other staff members up to date with the latest procedures. This way we could do some training without affecting appointments that are already booked in, and building up confidence before going onto the main desktop

    125 votes

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    2 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Option for Multiple Tabs

    when your on one screen you can't switch onto another screen for example if you are cashing a client out but they want to make their next apt before cashing out you have to exit purchase screen to go on appointment screen. very old technology

    124 votes

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    21 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Stock - Stock Monitoring In Real Terms

    Under professional stock details a tick box of all the treatments that the salon offers so as you can select the treatments that the specific product is used in. This would be in the relevant mls etc. On a monthly or quarterly basis a report could be run detailing how many mls should have been used and this can be compared with a physical check done in house. This way it can be easily seen if the salon is getting as many treatments out of a product as they should be.

    122 votes

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    31 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Spell Check options throughout the system

    Spell Check options throughout the system - not just in Marketing. We can't catch every spelling mistake for our online booking descriptions and I know our clients are annoyed with our typos! HA!

    120 votes

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    8 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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