Marketing - Two Way Communications With Clients
Allow clients to respond to messages and give salon staff the ability to respond too. More like having a conversation than sending alerts.
We had this with our previous system and loved the ability of 2-way sms
Sharleen Nicholson commented
would be good if could sms individual rather than having to go via...
if need to send a message or email would be good to send directly to client from record card.
just seems so long winded when you just need to send a message
Being able to send text messages to client via Phorest. Like direct texts to clients, example running behind or needing to reschedule.
There needs to be an easier way to send a text to clients. It is too long winded. Need to just be able to send from the client record and a history of any messages sent also available there
Sunniva Pottinger commented
Have a contact button on the client card.
This would allow the salon to message the client from their outlook account. Rather than having to copy/paste the details into outlook or which ever software the salon uses.
This would be especially helpful while trying to manage the waiting list, and reduce the time spent managing bookings.
Ability to text to clients and respond two ways
You can offer through the SMS gateway the option for the customer to respond by sms message back to the sms gateway and for the message to be displayed on Phorest in a message inbox.
Kimberley Treuer commented
Have the ability to send and recieve person to person via SMS. this will reduce telephone tag
Tricia Zinke commented
We just switched from Salon Ultimate and we love Phorest better. However, we're used to being able to text back and forth with individual clients. They are very mobile friendly and love the option. Please consider working this into Phorest.
Craig Killick commented
It would be handy if you could have a Text Client button directly in the client card section, rather than having to do it within the marketing section. It's ideal for the team to send quick messages to clients (and would encourage them to use it more) rather than phone.
2 way text messaging
May-Len Grönberg commented
It would be valuable to be able to answer directly or comment to the customers after getting a review.
Jose Luis Espaillat commented
Great idea, two-way communication via text with clients. Also, please think outside the box, think text marketing. Allow existing/potential customers to register to the salon VIP text list by sending a text-word to a specified number. Other platforms already exist that allow users send text campaigns with pictures and with web links coupons. Setup contest or monthly raffles, drip campaigns, email integration with other platforms, birthday list, text marketing analytics. Also, allow Phorest to integrate with other platforms via API ( application programming interface) or web hook.
Nick DiGenova commented
I think this would be huge. We always have guests emailing in because they like that way of communication better, but is way more difficult for my front desk staff.
Joann Mahon commented
yes brill idea
Sarah Reddy commented
A separate tab to press when texts are sent to clients as we send them from our own mobile its hard to look back to see who got a text
Frank Cappalonga commented
if a particular client for example has a baby and you want to text them congratulations or its there birthday or for direct marketing.
obviously for management only