Having a "Training Mode", on the desktop.
This would be great to have with New Starters or keeping other staff members up to date with the latest procedures. This way we could do some training without affecting appointments that are already booked in, and building up confidence before going onto the main desktop
Better training in general for software for new front desk employees
we had the option to create a training database in my former software. This is huge when implementing new processes and procedures to be able to test not in the live database and in general would be amazing if you are a new client coming aboard. I had to do all of my training on a live database and have hundreds of transactions that have to manually be voided, appointments cancelled etc in order to get me stats to be correct now.