Phorest Pay - Deposits for certain clients / appointments
I find it difficult to get my staff to remember to take deposits. It’s very hard to remember “problem clients” and the flash up to say the client has missed appointments is not very effective. What would be good would be to add a feature that automatically takes you to the deposit screen when booking certain appointments. For example - new clients, selected “problem clients” or certain treatments (long ones ect). A pop up to the deposit screen to ensure deposits are taken, not allowing the treatment to be booked without would be good
Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.
This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.
Big things are coming this year!
Libby Stockwell commented
An option to be able to take a higher deposit amount to secure booking is 100% needed, we love phorest and have had phorest for almost a year but this one problem has us looking at other software options.
We suffer major loss on these long appts. and the staff is very unhappy when this happens . Staff naturally is unhappy with us when this happens .
Rabanne Goodison commented
We would like to request a larger deposit amount appointment or at least a percentage of the appointment.
The small amount taken from stripe isn’t enough to deter no shows as clients can request the money back from their bank and thats if they’ve got it in their account for us to take in the first place! It’s a lot of back and forth for busy salon owners to keep tabs of and has on a few occasions caused conflict between us and clients - we understand we need to protect ourselves but the conflict it causes when we take the full amount is damaging to the business reputation as at least 2 clients have taken to social media to “shame” us for taking the money when they couldn’t afford the appointment.
Not our fault as they should have given notice BUT had we been able to take a larger deposit at the time of booking it may have deterred the no show in the first place.
PLEASE REVIEW THIS FEATURE QUICKLY!
Weekly Report Email DefaultLastName commented
BRILLIANT IDEA!!! There are definitely a few clients I can think of straight away!!
Aimee Hookstra commented
This idea is fantastic. "No show" clients get prompted for deposit. It seems unfortunate that our long standing regular clients get lumped into the same category as the "problem" clients. I think after one no show this should be the required.
Kuldip Malhi commented
a deposit rerquest for all new clients would be great, also after 3 no shows a automatic deposit request would be good, this can also be shown to clients ans state that salon has not power over this
I agree this would be helpful atm if we have these type of clients we ask them to book online then we know if they no show we can charge there card for treatment
Leslie vanDuyvendyk commented
We love Phorest - but the lack of a more robust deposit feature has us looking at other software.
We need the ability to take different deposit amounts based on the service when our customers book online.
We would like the ability to do as follows:
Service Category: Lash Fills, lifts etc. No deposit required. No credit card capture required.
Service Category: Lash Full Sets. $20-40 booking fee required to book.
Service Category: Microblading: $150 booking fee required to book.
Agreed. Do make it an overall deposit is harmful for regular clients. But especially if a client has no showed before then a deposit requirement would be great!
no show is a problem for many business, this feature will be super.
Invoicing Email DefaultLastName commented
this would be grate way to many new clients not showing up for appointments
This would be great.
This is a good idea, I have the same problem with my staff.
Bianca Lo Iacono commented
i agree to many no shows
walk ins generally never come back
no deposit no service
Matthew Smith commented
Superb idea, I too have to remind the staff to take deposits, please Phorest make this happen.