Phorest Pay - Flag No-Show And Cancel Clients To Take A Deposit
If you go into a clients file it shows a client that cancels or doesn't show. This should flag up when the client calls to book so a deposit can be asked for
Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.
This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.
Big things are coming this year!
Also the ability to change or remove the “missed appointment” pop up
This would be alleviated by being able to take their cc info upon booking the appt in case of no-shows and late cancels. In the last system we could do this and charge a no-show fee & late cancel fee to those clients. Most people don't want to leave a deposit but are ok with giving you their cc number to hold the appt. This is what every salon does when I book an appt too such as my hair salon. Why can't we do this?
Jay Savage commented
Yes do it👍
Sarah Carless commented
its obvious. Come on Phorest -get on with this
Sinead Sloane commented
Totally agree with the flagging system
Betty Thomas commented
PLEASE! we need to have an efficient way to ALERT our front desk team when a frequent canceller or no shower is calling to schedule. Pop ups when booking are as important if not MORE important than check in pop ups.
Aoife Smith commented
for an online booking if you leave the clients appointment in the system, wait till the appointment time has passed and they turn grey you can then charge their card 50% if you wish.
Need pop up when booking- no when checking in. This would alleviate the issue of no shows. they need to be prompted at booking to require deposit.
I agree with funkybarber . On line bookings are the worst! Alway last minute cancels with no way of getting paid. Doctors offices are now doing this with on line appts so I know it can be done.
This would save us time and money
Avril Leca commented
Fed up having no way to charge no shows who know to avoid booking online...I need a prompt for staff
Felicity Borg commented
Have a pop up in salon to pay a 50% deposit for no show after 3 times. Also for a pay in full for service on online booking in general and for no show clients to be able to book because I have never been able to take anything when cancellation at last minute on online bookings. Australia Pos had a payment in full option and the gents love it means they rush in and then out.