Phorest Pay - Flag No-Show And Cancel Clients To Take A Deposit
If you go into a clients file it shows a client that cancels or doesn't show. This should flag up when the client calls to book so a deposit can be asked for
Some big news here, we’re now in development on a new payment platform for Phorest. We expect this to release later this year (after summer), we have a team dedicated to this and we can’t wait to get it into your hands.
This will allow things like larger deposits, taking deposits over the phone and charging the balance of appointments using stored credit cards on client accounts.
Big things are coming this year!
We want to offer auto pay to make check out faster. BUT we do not want to be charged extra fees from the credit card company since the card would not be inserted or seen as a charge without card present. Also, we would not pay additional charges to phorest for this service.
Thank you kindly
We need this! Also for Germany please!!!!
Has anyone had a client trying to pursue there no show charge? For a refund. Do you they have a leg to stand on? Thanks
Rowena Yeager commented
Hello Paddy, Has this happened yet? I do see it says coming after summer of 2020. Thank you ;)
Also the ability to change or remove the “missed appointment” pop up
This would be alleviated by being able to take their cc info upon booking the appt in case of no-shows and late cancels. In the last system we could do this and charge a no-show fee & late cancel fee to those clients. Most people don't want to leave a deposit but are ok with giving you their cc number to hold the appt. This is what every salon does when I book an appt too such as my hair salon. Why can't we do this?
Jay Savage commented
Yes do it👍
Sarah Carless commented
its obvious. Come on Phorest -get on with this
Sinead Sloane commented
Totally agree with the flagging system
Betty Thomas commented
PLEASE! we need to have an efficient way to ALERT our front desk team when a frequent canceller or no shower is calling to schedule. Pop ups when booking are as important if not MORE important than check in pop ups.
Aoife Smith commented
for an online booking if you leave the clients appointment in the system, wait till the appointment time has passed and they turn grey you can then charge their card 50% if you wish.
Emily Dall’Est commented
Need pop up when booking- no when checking in. This would alleviate the issue of no shows. they need to be prompted at booking to require deposit.
I agree with funkybarber . On line bookings are the worst! Alway last minute cancels with no way of getting paid. Doctors offices are now doing this with on line appts so I know it can be done.
This would save us time and money
Avril Leca commented
Fed up having no way to charge no shows who know to avoid booking online...I need a prompt for staff
Have a pop up in salon to pay a 50% deposit for no show after 3 times. Also for a pay in full for service on online booking in general and for no show clients to be able to book because I have never been able to take anything when cancellation at last minute on online bookings. Australia Pos had a payment in full option and the gents love it means they rush in and then out.
perhaps having a visit and service count separate and have the report run against the no shows for a scheduled visit instead of against each scheduled appointment
Emma Jarvis commented
We, probably like many salons, operate a no show policy where a client can late cancel/no show their appointment 3 times before they then have to pay 50% deposit on future bookings.
With the Phorest system, if a client no show / late cancels a colour appointment that has 3 services on it, this will show up as 3 no shows, when it should only be 1 as it should be based on the client not the service. It can be time consuming checking if they actually no showed 3 times or if it was a colour service. This would save lots of time, and awkward situations with your client!