Software Ideas

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  1. Deposits for certain clients / appointments

    I find it difficult to get my staff to remember to take deposits. It’s very hard to remember “problem clients” and the flash up to say the client has missed appointments is not very effective. What would be good would be to add a feature that automatically takes you to the deposit screen when booking certain appointments. For example - new clients, selected “problem clients” or certain treatments (long ones ect). A pop up to the deposit screen to ensure deposits are taken, not allowing the treatment to be booked without would be good

    227 votes
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    22 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  2. Pop up to advise that it is a client's birthday

    Pop up on the system for when a client is in the salon on (or around) their birthday.

    278 votes
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    11 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  3. Stylist notifications

    The stylists should be notified by text or push notification through the app when their client is checked in

    441 votes
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    53 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Changing appointments in pay screen to reflect on the appointment calendar

    A guest may be booked in for a particular service, but when they arrive at the salon they may have a different service performed. Currently, we have to change the appointment in the appointment book screen to reflect the changes (upgrades/changes/downgrades) before we can pay the appointment. Could we please have the ability to make the changes in the pay screen, and in turn this then update the appointment book to reflect what has actually been charged for. If the stylists forget to change the appointment before paying we get left with appointments that are checked in but never appearing…

    172 votes
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    13 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add a way to give a client a discount, but pay the stylist or technician full commission. In millennium, there was a check box for this.

    This allows the owner to discount services and product but still pay employees. Without it, I have to track these discounts manually and then make manual adjustments during payroll input.

    30 votes
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    6 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to flag appointments with important notes/reminders

    There should be away that we can flag an appointment on the book (make it red) for important notes, reminders or if they have a habit of being late or not showing up to their appointments. This can also be combined for Birthday reminders.

    What I do now is before their appointment time I make a break time before and write my notes there.

    I was thinking maybe having an option to flag the appointment and make it Red so on the appointment book it stands out when looking at it

    103 votes
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    5 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow service durations of 0 minutes

    Allowing certain, quick add on services to be set at 0 minutes so that they show up as “booked” but don’t actually take up a time frame on the appointment book.
    Example: Sally is booked for a Haircut with Stacie. Front Desk Team upgrades Sally to a treatment that typically takes Stacie 5 minutes to apply. Stacie does not need a full service block on her appointment book for the treatment but needs to know that the FD upgraded the client to a treatment cut. Most stylists in our Salon Company would rather find time/ways to accommodate an add on…

    18 votes
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    6 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  8. Spell Check options throughout the system

    Spell Check options throughout the system - not just in Marketing. We can't catch every spelling mistake for our online booking descriptions and I know our clients are annoyed with our typos! HA!

    54 votes
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    3 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  9. a "Did Not Show" counter or button.

    Spoke to Rachel for training. Suggested a (Did Not Show) counter or (Did Not Show) button, similar to the break button. Reason being is that there are many naughty customers who doesn't show up where within that time we lose a time slot. So it would be lovely to have a counter or a did not show button. Would help us a lot for future bookings to take an individual seriously or not.

    Fullstopaesthetics.

    257 votes
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    6 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. Level Up Price Changes

    When someone gets a promotion, Phorest should automatically change all future pricing on any appointments booked. Currently, you have to manually change all pricing on all appointments.

    13 votes
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    0 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pop up to show remainder of gift card balance after check out on same window as re-book, email receipt, etc.

    It's helpful to be able to quickly write the remaining balance on the back of the gift card for the client to remember how much of a balance is left.

    10 votes
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    1 comment  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  12. Daily client tickets

    Option to print daily tickets for stylists to hand to receptionist which would include client appointment details, services prices, notes, product recommendations section.

    NOT to be printed on receipt printer, but to an actual printer.

    Millennium and other softwares offer this very demanding feature.

    111 votes
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    18 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. A button to block online booking for a client that is not as severe as ‘banned’

    Some clients consistently book the wrong appointments or they book multiple spots and cancel or no show at the last minute. The time in managing them would be easier if the were simply redirected to get in touch. A banned button should only be used in extreme circumstances, there should be levels of restriction

    10 votes
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    0 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  14. Send reminders to book in 8 weeks after last visit

    I use to Use STX software, Phorest is better!... BUT we had an email go out at 8 WEEKS. since last visit that said.
    Can you believe its already been 8 weeks since your last visit, we know life is busy....... book .....

    This email was EXTREMELY EFFECTIVE in nudging people to book.
    Please do not over look this it was very effective.
    Thank you
    Remo

    55 votes
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    4 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  15. Check SMS balance through the Marketing section

    It would be very useful to be able to check SMS balance in the marketing suite so that we can see how many are available before running a campaign and would prompt reorder before running out.

    22 votes
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    4 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  16. Update 'Where did you hear about us' from consultation form to client card

    In our consultation forms we have the question of where they heard about us it would be great if it automatically added it to client card.

    9 votes
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    1 comment  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show when a client has two appointments booked close together

    Sometimes clients forget or don't mention that they have an appointment booked and then will call to make another booking. On SalonGenius there was a function that if a client had two appointments within a week of each other, a warning would flash up to say in case it was a mistake. It would be handy to have this function on Phorest as well.

    32 votes
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    4 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. Product Reconnect

    A product ReConnect, we have a Services ReConnect, but for those of us salons that sell retail, a Product Reconnect could help revenue and overall business. Show our clients we are up-to-date on their needs and allow them to purchase ahead of time online so their products are ready in-store at their next reservation or appointment.

    20 votes
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    3 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Exclude banned clients from receiving marketing messages

    When utilizing the various marketing campaign functions, please offer the option to exclude banned clients.

    25 votes
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    0 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  20. There should be a button or option to mark a product as a loss, like from theft or not working properly (the nozzle or whatever)

    When you see something has been stolen (like if the box is empty and on the shelf, or if a product is not functioning properly..is there a loss button or something to have that in a report for the end of the year.

    20 votes
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    0 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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