Have some way of indicating on the appointment, ideally changing the colour of the appointments to pre specified colours, or by having even a flag indicating what clients have been given a confirmation call the day before. There could be a Confirmed Button, Left Message Button, and No Answer Button.

This will help keep the receptionists on track when completing calls to our guests and keeps the service experience on a very personal level by allowing us to still have the one on one conversation. It will also help us know if we've called and left a message for future guests if we need to reschedule due to holidays, etc.

I feel that it would make more sense to be able to manually choose the consultation form you need to use, as opposed to having it pre-set to the services on our service list. I think this would work better because for instance, we use the service 'Consultation' for a variation of things, i.e. colour consultation or first visit consultation, and we aren't able to use more than one consultation form with this. It automatically links a consultation form with it. I just feel it would work better for it to give you the option to choose from your list of consultation forms in use.

I would like to be able to retarget new clients when they cancel an appointment. For example a new client books a consultation for a treatment but cancels it with plenty of notice and says he/she will call to rebook.
It would be great to be able to add them to some sort of reminder list, that tells you what they wanted to book originally and prompts the reception team after a week if they haven’t heard from the client. This might also be for an existing client who books a new treatment and then cancels.

The reminder could be set for 1 week and then for 4 weeks after the cancellation.

On another software package that I am familiar with, the Client consultation is linked to the Medical conditions, for example, if a particular treatment had a Contra indication for someone with a Heart condition eg. CACI Non Surgical, if the client advised on the General consultation form that they had a Heart Condition and then booked a CACI treatment, the staff member would automatically be made aware; this then solves any issues whereby the staff member has not looked at the client record that was perhaps completed a few months ago.
It would prevent the client turning up to their appt, only to be told that they cant have it...it would avoid both client disappointment and a last minute gap appearing in the diary

For clients who cannot get treatments due to restrictions or brand guidelines. if we had a button in settings similar to patch test required but allow us to create specific reasonings. I.e. we do a lash lift but you cannot get this done if a client is pregnant.... we don't know this unless they are on our own website and see our terms for the treatment but there is nothing to state contraindications via the online booking system. What would be great is the online booking system gets clients to fill a mini consultation before booking so we can confirm if they can get the treatment without them booking and the salon having to cancel them in person. again not all salons need this but you can toggle for certain treatments etc.