Would be great to reply to clients, and to say thank you for the feedback as well as reply to poor reviews directly to solve the issue.

In the marketing area there would be a 6 week calendar where we could add in campaigns to be sent across the six weeks including SMS and Email for different types of campaigns, so we can set up our marketing once and not have to worry about it again till 6 weeks later.

When sending an email or SMS campaign, it would be great if we didn't have to mess around with complicated filters. We should be able to pick from pre-set filters for clients like high spenders or low spenders, people who've had this type of facial or regular hair colour or even people due in for certain services or people who tend to book on a Monday.

If Phorest figured these groups out before hand then sending campaigns would be much easier!

We would like to be able to customise our receipts that we email to the customer, with our logo and terms and conditions text.

post a client review directly to the business instagram page
Dublin Skin and Laser Clinic

Allow clients to respond to messages and give salon staff the ability to respond too. More like having a conversation than sending alerts.

Allow salons to put their own treatcard terms and conditions for client reward treatments. This will enable the salon to have restrictions on when the clients can redeem their points. Currently clients can redeem their points at any time or day on the app where as we would like to restrict them to certain days and hours of the week.

A coupon system where a discount coupon can be generated to give % or amount in discount.
The discount code can be brought to the salon upon the visit OR be applied directly on client side when an online booking is made.
The coupon can be limited by how many times it can be used: Per coupon and/or Per client.

Perfect to use for all type of marketing, in newspaper, magazines, social media etc. The statistic system for the discount coupons make it very easy to track what kind of marketing that gives the best ROI.

Ability to send targeted campaigns to people likely to book when we get some late availability in the salon. One tap booking too to take the slot.

At the moment the only options are never, every appt, max once per month, first appt. It would be good to have the option of once per six months or where we can chose per x appointments or x services.

Would also be great to have an option when the client is with a new/different staff member

It would be great if the stylists received a push notification when their clients leave them good reviews. It’s always a great motivator for them to hear that positivity!

It would be great to send a second appointment reminder when the guest has not confirmed. EX: afternoon/eve prior to appointment to be able to cllck a button to RESEND reminder.

A product ReConnect, we have a Services ReConnect, but for those of us salons that sell retail, a Product Reconnect could help revenue and overall business. Show our clients we are up-to-date on their needs and allow them to purchase ahead of time online so their products are ready in-store at their next reservation or appointment.

I previously used Mail Chimp to send my patients newsletters, these can be automatically posted onto Facebook if you wish, it would be great if Phorest could do this too, then we can target potential new patients that aren't on our mailing list

If a client gets a reminder and confirms the appointment then don't send another reminder to them as they've already confirmed attendance

Please allow us to edit what the confirmation text says.

OR please remove the link to amend an appointment.

We would like to have a report that shows how many people clicked on the opt-out or unsubscribe link from a SMS that was received. This will help to understand if people are really interested in receiving the SMS or not

Staff need to see their reviews and aside from logging into the company email address they can’t see them.
It would be great if the reviews also got sent directly to the staff member who received the review. It could be optional for the manager to turn this setting on. It’s important for staff to get good and bad feedback from clients.