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  1. Email stylist when a client cancels/reschedules

    It would we great if we could have a notification by email to the stylist when a client cancels / reschedules (not just by the app)

    Or

    If we could have an activity list, so we can check to see all the activity of the day booked, rescheduled, cancelled

    81 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Post client reviews directly to business Instagram page

    post a client review directly to the business instagram page
    Dublin Skin and Laser Clinic

    74 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show when a client has two appointments booked close together

    Sometimes clients forget or don't mention that they have an appointment booked and then will call to make another booking. On SalonGenius there was a function that if a client had two appointments within a week of each other, a warning would flash up to say in case it was a mistake. It would be handy to have this function on Phorest as well.

    72 votes
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    5 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  4. Usability - Ability To Have Multiple Screens To Not Lose Work When Dealing With A Client

    As a salon owner I am often doing administrative tasks when I have to deal with a client. I then have to leave what I'm doing to serve the client. And then go back to what I was doing through multiple screens. I expect to be able to go straight back to what I was previously working on.

    71 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Staff - Set What Staff Can Do A Service When Creating Service

    At the moment all therapists are qualified when you add a new treatment, so now I have to remember to go into each therapists qualifications and untick them if they can't do that particluar treatment. I would like the ability to just qualify the relevant therapists at the time of adding the new treatment. Perhaps a drop down box on the advanced page to tick the therapist.

    70 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Family Treat Cards

    Make family treat cards possible so multiple client cards can share the points and rewards of one card. So many of our guests want one family card.

    67 votes
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    4 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  7. Marketing - Two Way Communications With Clients

    Allow clients to respond to messages and give salon staff the ability to respond too. More like having a conversation than sending alerts.

    67 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow salons to put their own treatcard terms and conditions for client rewards

    Allow salons to put their own treatcard terms and conditions for client reward treatments. This will enable the salon to have restrictions on when the clients can redeem their points. Currently clients can redeem their points at any time or day on the app where as we would like to restrict them to certain days and hours of the week.

    66 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. More Symbols & Colours on appointment screen

    Have some way of indicating on the appointment, ideally changing the colour of the appointments to pre specified colours, or by having even a flag indicating what clients have been given a confirmation call the day before. There could be a Confirmed Button, Left Message Button, and No Answer Button.

    This will help keep the receptionists on track when completing calls to our guests and keeps the service experience on a very personal level by allowing us to still have the one on one conversation. It will also help us know if we've called and left a message for future…

    65 votes
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    19 comments  ·  Consultation Forms  ·  Flag idea as inappropriate…  ·  Admin →
  10. Phorest Desktop - Appointment Builder Tool / Availability Checker

    It would be great to have a smart search facility where we could choose the treatments required and the system would return a certain number of the next available slots for that booking. Could include other filters such as individual staff members or am/pm.

    64 votes
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    23 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Marketing - Customize Email Receipts

    We would like to be able to customise our receipts that we email to the customer, with our logo and terms and conditions text.

    63 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update staff pricing automatically for promotions to higher staff categories/pricing

    When you promote a service provider to a new level their future appointments should change to the new pricing automatically. There is no great work around other than switching a bunch of prices and going back to old or manually changing the price for every future appointment. :(

    62 votes
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    1 comment  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  13. Have a quick search to see a specific staff members service list including pricing and timing for that service.

    Staff members have different prices and time it takes to complete the service.

    We constantly have guests call and ask how much "x" service costs with "x" stylist. In our old system it took ONE click on that staff members name to pull up this list.

    Currently there are too many steps to access this information. This information is so valuable to our front desk staff.

    It has reflected very poorly on our salon when it takes longer than 30 seconds to find the price of a specific service with a specific service provider. It makes our guests question our…

    62 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Marketing - Late Availability Campaigns

    Ability to send targeted campaigns to people likely to book when we get some late availability in the salon. One tap booking too to take the slot.

    62 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Branded App Development

    I would like to see the app developed to enable for our salon to send push notifacations to alert certain category clients that a space has become available / special promotions
    - Client to upload their own photos of treatments or salonselfie to be tagged to their account / their reviews through the app also / feedback
    - Send customers info on latest or treatments they might like
    - last minute appointments
    - when clients click re-book now it tries to book with that therapist, it should recommend other therapists available on other days should their last therapist not be…

    61 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integrate Phorest with Accounting Platforms

    Allow Phorest to Integrate with accounting platforms to make it easier for us to get information to accountants and track other expenses and overheads.

    56 votes
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    28 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. When an order comes in have the option to scan the products in as arrived

    Quick scan mode when checking an order has all arrived. Sometimes as a Key color account the orders are huge for professional stock and can take time scanning and punching in the amount. Would be easier if they could quickly scan the stock.
    Quick scan mode on stock when doing a stock take.

    54 votes
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    3 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  18. A button to block online booking for a client that is not as severe as ‘banned’

    Some clients consistently book the wrong appointments or they book multiple spots and cancel or no show at the last minute. The time in managing them would be easier if the were simply redirected to get in touch. A banned button should only be used in extreme circumstances, there should be levels of restriction

    53 votes
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    3 comments  ·  Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Show time of appointment on clients future appointment on Phorest Go

    Show the time as well as the date on a clients future appointment on the Phorest Go app

    53 votes
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    1 comment  ·  Phorest Go & Consultation App  ·  Flag idea as inappropriate…  ·  Admin →
  20. Stock - Create Retail 'Packages' To Sell Multiple Items In One Go

    Allow the creation of retail/stock packages where you can create a bundle of items to sell in one go.

    This is especially useful for hampers, gift sets and around Christmas time

    53 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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