AdminPhorest Product Team (We hear you!, Phorest)

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  1. 64 votes

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    9 comments  ·  Phorest DE  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Hallo zusammen,

    ich habe den Titel etwas umformuliert. :-)

    Ja, wir sind da dran. In der App geht das schon.

    Viele Grüße aus Köln, Sonja Lorscheidt - Produktmanager Online-Buchung

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Hallo Michael,

    danke für diese Idee. Es ist schon auf einer Liste des Produkt-Teams für zukünftige Änderungen.

    Viele Grüße, Sonja

  2. 457 votes

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    Under Review  ·  22 comments  ·  Software Ideas » Online Booking  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Thank you for this suggestion.

    Google is sunsetting Google Reserve as we know it today. We are in touch with them about the planned changes.

    Instead of replacing the salon's booking system with a unified Google reserve booking flow, they will allow forwarding to each salon's own booking system which we very much appreciate.

    You can already put your booking link into your Google business profile.

    Thanks a lot. We keep you updated.

    Sonja Lorscheidt - Product Manager Online Booking

  3. 14 votes

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    4 comments  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    I find it difficult to get my staff to remember to take deposits. It’s very hard to remember “problem clients” and the flash up to say the client has missed appointments is not very effective. What would be good would be to add a feature that automatically takes you to the deposit screen when booking certain appointments.

    For example - new clients, selected “problem clients” or certain treatments (long ones ect). A pop up to the deposit screen to ensure deposits are taken, not allowing the treatment to be booked without would be good

    AdminPhorest Product Team (We hear you!, Phorest) shared this idea  · 
  4. 8 votes

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    1 comment  ·  Software Ideas » Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Hey, this isn't something that's on the short term roadmap at the moment but it's a great idea and could be something we get to in the future.

    I did want to check if you'd tried this process as it might help speed things up a bit for you right now:
    1. Click 'Compose Email'
    2. Click 'Sent Templates' at the top
    3. Locate the template you sent before that you'd like to use again

    If you do it this way instead of 'Edit & Resend' it won't copy the audience or any other campaign settings either, it's just the content of the email that will be reused. I hope this helps somewhat!

    Thanks,
    Aisling

  5. 1 vote

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    Under Review  ·  1 comment  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Thank you so much for your feedback Caroline,

    We are currently investigating the user account handling so this fits perfectly.

    We'll keep you updated,
    Sonja

  6. 7 votes

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    6 comments  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    I would like to see new commission structure based on a scoreboard and on activity that the therapist achieves for example based on
    service per hour earned
    product per hour earned
    productivity
    rebook
    Recommendations
    Each would have a score and and commission rate which would determine the commission earnings. I do this manually at present however it would be nice to have in phorest with access fro each employee. Each employee should be able to access their own information without another staff member seeing their commissions.

  7. 47 votes

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Sometimes clients request this, but we don't have the ability to resend it.

  8. 225 votes

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    28 comments  ·  Software Ideas » Phorest Go  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Hi everybody,

    Thanks for your feedback.
    You can actually add services and products to a ticket, go back to e.g. the appointment screen and back into your ticket and will have those added services and products still in there.

    Just click the *Pay* button again on the appts screen or use the arrow down key in the purchase screen to view your draft tickets.

    I know it doesn't save everything e.g. a price change or a discount.
    It only works per computer also.

    Hope that helps a bit. We know that this is an important request and will consider ist.
    Thanks, Sonja

  9. 4 votes

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    1 comment  ·  Phorest DE  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Danke für deine Eingabe, Antonia.

  10. 27 votes

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    2 comments  ·  Phorest DE  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Danke für die Eingabe. Es macht Sinn, diese im Kalender auszublenden.

  11. 3 votes

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    1 comment  ·  Phorest DE  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Interessante Idee, danke dafür!

    Viele Grüße, Sonja Lorscheidt

  12. 7 votes

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    1 comment  ·  Phorest DE  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Danke für den Hinweis, Paul,

    das ist sicherlich verbesserungswürdig.
    Wir nehmen das intern auf eine Liste für die Überarbeitung des Screens.

    Vielen Dank, Sonja Lorscheidt

  13. 2 votes

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    1 comment  ·  Software Ideas » Marketing & Automated Messages  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) shared this idea  · 
  14. 386 votes

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    29 comments  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Hi there! There are more options when you click the Date button on the appointment screen - +4,5,6,7,8,9 and 10. As apart of our overall revamp we will look at adding more week options directly on the appointment screen.

  15. 6 votes

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    3 comments  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Have a field when creating or editing stock so you can add the sell by date in. That way a report can be generated easily by filtering all of the products with upcoming sell by dates.

  16. 27 votes

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    5 comments  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    The client screen only allows a search with phone and name. Looking via email address would be helpful as well

  17. 11 votes

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    1 comment  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 7 votes

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    3 comments  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Hi please can you create a fix so that if I’m looking at a date on one branch then need to book an appointment in the other branch on the same day the column doesn’t jump back to the today date and stay on the date you were currently looking at.

  19. 5 votes

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    1 comment  ·  Software Ideas » Phorest Desktop  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 31 votes

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    4 comments  ·  Phorest DE  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminPhorest Product Team (We hear you!, Phorest) commented  · 

    Hallo A.,

    ja, es soll einen Ort geben, wo man die verschiedenen Log-Dateien zusammenfasst.
    Ich werde dich kontaktieren.

    Viele Grüße, Sonja

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